# A customer installed the wrong card

Source: https://www.favecard.co/en/help/customer-installed-wrong-card/
Updated: 2026-06-30

If a customer has an old or incorrect card, send them the latest card link.

## Steps

1. Open Cards → Manage cards.
2. Select the active card you want customers to use.
3. Copy the latest share link or QR code.
4. Ask the customer to install that card.
5. Use the mobile app to scan the new card next time they visit.

## Tip

If you changed your loyalty program, display only the latest QR code in-store to avoid customers installing an old card.