# Payment failed or account suspended

Source: https://www.favecard.co/en/help/payment-failed/
Updated: 2026-09-03

If payment fails, FaveCard may show a billing banner or blocking modal in the dashboard.

## Steps

1. Open Billing in the dashboard.
2. Use the action shown there. A Direct subscription opens the Stripe Billing Portal or its hosted invoice; a Managed Payments subscription opens Link.
3. Update the payment method and complete any required payment or authentication on that provider page.
4. Return to the dashboard. Stripe payment state is authoritative and the page updates when recovery is confirmed.

## If you are not the account owner

Ask the admin or owner of your FaveCard account to update billing.