# Redeem a customer's reward

Source: https://www.favecard.co/en/help/redeem-reward/
Updated: 2026-10-16

When a customer has earned a reward, give it to them and mark it as used in the FaveCard mobile app.

Scanning a card only opens it. Scanning never adds a stamp or redeems a reward on its own: you always choose what happens next.

## Mark a reward as used

1. Open the FaveCard mobile app.
2. Tap **Scan** and scan the customer's card. If they can't show it, tap **Find a customer card...** on the home screen and search by first name or email.
3. On the **Customer card** screen, go to **Rewards**. Each reward that is ready shows **Available since** and a date.
4. Give the customer their reward.
5. Tap **Mark as used** on that reward.
6. In **Mark reward as used?**, check the reward and tap **Mark as used** to confirm.

The reward moves to **Recently used**, with the date it was used. The customer's Apple Wallet card should refresh within a few seconds. On Google Wallet, the customer may need to reopen Google Wallet to see the change.

The owner and employees can both mark rewards as used. Rewards are marked as used only in the mobile app, not in the dashboard or in kiosk mode.

## Several rewards on one card

Each reward has its own **Mark as used** button. Mark only the reward you are giving now. The others stay available.

## What happens to the stamps

Marking a reward as used doesn't change the customer's stamps, and you don't need to reset anything:

- When the card is full, the next stamp starts a new round automatically, at 1 stamp.
- You can keep adding stamps while a reward is still waiting.
- A reward that hasn't been used stays on the card until you mark it as used.

## Marked as used by mistake?

A reward marked as used can't be restored. Give the customer the reward at their next visit.

## See full cards and claimed rewards

There is no list or filter of customers with a full card or a reward waiting. Check each customer instead:

- **Mobile app:** open the customer's card. **Rewards** shows the rewards that are ready and the ones recently used. The customer's **Recent activity** shows **Customer claimed a reward**.
- **Dashboard:** in **Customers**, expand a customer's row to see each card's **Current stamps** and any rewards to collect. On the customer's profile, **Activity** shows **Rewards claimed**, and **Recent activity** lists each **Reward redeemed** and **All stamps collected**.
- **CSV export** (Business plan) includes a **Rewards claimed** column for each customer.