# Can I reset a customer's stamps or points?

Source: https://www.favecard.co/en/help/reset-stamps/
Updated: 2026-10-16

No. Stamps can't be reset, cleared or removed: not in the dashboard, not in the mobile app, and FaveCard support can't reset them either. FaveCard loyalty cards collect stamps; there are no separate points to clear.

A loyalty card works like a paper stamp card: once a customer has a stamp, it is theirs.

## You don't need to reset a full card

- When you give a customer their reward, tap **Mark as used** in the mobile app. See [Redeem a customer's reward](https://www.favecard.co/en/help/redeem-reward/).
- When the card is full, the next stamp starts a new round automatically, at 1 stamp.
- Marking a reward as used doesn't change the stamps, and you can keep adding stamps while a reward is waiting.

## What you can do instead

- **A stamp was added by mistake:** leave it. The customer simply reaches the reward a little sooner. See [Can I remove a stamp?](https://www.favecard.co/en/help/remove-stamp/)
- **Test or unwanted customers:** remove them in **Customers** with **Remove customer**. This takes them off your active list and stops new stamps. It doesn't reset their stamps, their history or your customer count. See [Remove or restore a customer](https://www.favecard.co/en/help/delete-customer/).
- **You want different stamp or reward rules:** create a new card and share it with new customers. Existing customers keep their current card.