Frequently Asked Questions

Your customer scans a QR code (displayed at your counter or shared via link) to add the card to their Apple or Google Wallet. Each time they visit, your staff scans their wallet pass to add a stamp. After collecting the required number of stamps, the customer earns their reward. Learn more in our digital punch card guide.

You choose any number. Most businesses set between 6 and 10 stamps. Coffee shops often use 8 (buy 8, get 1 free). Salons may use 5 or 6 for higher-value services. Check our punch card ideas for inspiration by industry.

Yes. You can update the reward text, stamp count, and card design at any time from your dashboard. Changes apply to new stamps going forward. Customers who already started collecting keep their progress.

Yes. You can create as many loyalty cards as you like. This lets you run different promotions in parallel (e.g. a coffee card and a pastry card) and see which performs best.

When a customer collects all required stamps, their card shows the reward is ready to claim. Your staff redeems it with one tap in the app. The card then resets automatically so the customer can start collecting stamps again.

Yes. The card creator lets you choose colours, stamp icons, your logo (Pro), and a banner image (Pro). You can match your brand identity so the card feels like yours, not a generic template.

No. That's the whole point. The loyalty card lives in Apple Wallet (iPhone) or Google Wallet (Android), which are already on their phone. Customers add your card with one tap. No app store, no login, no registration. Read our comparison of wallet passes vs loyalty apps.

Two ways: (1) scan the QR code you display at your counter, or (2) tap a link you share via social media, WhatsApp, or your website. One tap and the card is in their wallet, ready to collect stamps.

Yes. FaveCard creates passes for both Apple Wallet (iPhone) and Google Wallet (Android). Your customers don't need to choose — the system detects their phone and serves the right pass automatically.

Yes. Apple Wallet and Google Wallet have been standard on smartphones for years. Virtually any smartphone in use today supports wallet passes.

When you send a Customer Message (Pro feature), it appears as a notification on their lock screen, similar to a text message. They can also see their stamp count on the card itself without unlocking their phone.

Each wallet pass is unique to the customer. While they can share the QR signup link (which is great for word-of-mouth), each person gets their own individual card with their own stamp count.

Customer Messages let you send a message straight to your customers' phones through the loyalty card they already have in their wallet. The message appears on their lock screen, like a text. No app download, no phone numbers needed. It's included with the Pro plan.

No. Messages are delivered through the wallet pass itself, not via SMS. You don't need phone numbers, email addresses, or any contact details. If a customer has your loyalty card in their wallet, you can reach them.

Pro includes 4 campaigns per month. Each campaign reaches all customers you select (all card holders, regulars, inactive, or specific people). If you have 200 card holders, one campaign reaches all 200.

Reward-focused messages get the best response: "Double stamps this weekend!", "You're 2 away from a free coffee!", "Slow Tuesday? Bonus stamp today." Keep it short, personal, and valuable. See our guide to reaching customers between visits.

Three key differences: (1) no contact details needed — it works through the wallet card; (2) no per-message cost — it's included in Pro at a flat rate; (3) messages appear on the lock screen, so visibility is much higher than email (~20% open rate). It doesn't feel like marketing spam; it feels like a message from a favourite shop.

Yes. The Free tier costs $0 forever — unlimited customers, unlimited employees, Apple & Google Wallet card. Every new account starts with a 30-day Pro trial so you can experience all features. After that, stay on Pro or switch to Free. No credit card required. See pricing details.

The Free tier includes: 1 digital stamp card, Apple & Google Wallet pass, QR scanning at counter, unlimited customers, unlimited employees, and basic analytics.

Pro adds: your logo on the card, custom banner image, custom stamp icons, full customer email list (not masked), email export (CSV), and Customer Messages (send to customers' phones through their wallet card). Compare plans.

When you create an account, all Pro features are unlocked for 30 days, no credit card needed. You can use custom branding, Customer Messages, full analytics, everything. After 30 days, choose to subscribe to Pro or switch to Free. Your customers' stamps and rewards are always preserved. Read why we added the trial.

Yes. Pro is a monthly subscription with no contract. Cancel with one click in your dashboard, no penalties. Your card continues working on the Free tier, and all customer data (stamps, rewards) is preserved.

Pro pricing is adjusted by region: US $19/month, EU €12/month, Poland 49 zł/month, Tier 2 countries $12/month, Tier 3 countries $6/month. All prices are net. See full pricing.

Display a QR code at your counter (print it or show on a screen). Customers scan it with their phone camera, tap "Add to Wallet", and the card appears in their Apple or Google Wallet. You can also share a link via social media, WhatsApp, or your website.

In their phone's Wallet app — the same place they keep bank cards, boarding passes, and event tickets. On iPhone, it's Apple Wallet. On Android, it's Google Wallet. They can access it from the lock screen or home screen.

They open the loyalty card in their Wallet app. The card shows how many stamps they've collected and how many they need for the reward. It updates automatically after each visit.

Their stamp data is stored in FaveCard's system, not just on the phone. If they get a new phone and re-add the card (by scanning your QR code again), their stamps are restored.

FaveCard requires a smartphone with Apple Wallet or Google Wallet. For the small number of customers without a smartphone, you could offer a simple paper alternative alongside the digital card. But in practice, the vast majority of customers carry a smartphone.

Yes. Coffee shops are one of our most popular use cases. A typical setup: 8 stamps = 1 free coffee. With Customer Messages, you can send "Double stamps before noon!" to fill quiet mornings. See our coffee shop loyalty guide.

Absolutely. Barbershops typically set 5–6 stamps for a free haircut (matching the 2–4 week visit cycle). Salons may use longer cycles for higher-value services. See our guides for barbershops and salons.

Yes. Restaurants use FaveCard for repeat dining rewards (e.g. 10 meals = 1 free), lunch specials, or even per-dish cards. See our restaurant loyalty guide.

FaveCard works well for nail salons and spas. Common setup: 6 stamps = free manicure or a discount on a premium service. Read our nail salon loyalty programme guide.

Yes. Any business where customers return for repeat purchases or services can use FaveCard: bakeries, juice bars, car washes, pet groomers, fitness studios, tattoo studios, dry cleaners, ice cream shops, and more. If you reward returning customers, FaveCard works for you.

Paper cards get lost or forgotten (nearly 40% of customers abandon paper programmes because they misplace the card), can be forged, and give you zero data. Digital cards live in the customer's phone wallet, can't be lost, update automatically, and give you real-time analytics on visits and rewards. Plus, no printing costs. Full comparison here.

Stamp Me charges from $49/month with no free plan. FaveCard has a Free tier ($0, no time limit) and every new account starts with 30 days of Pro — no credit card needed. Both use wallet passes, but FaveCard includes Customer Messages in Pro (Stamp Me charges extra for push notifications). See full comparison.

Square Loyalty starts at $45/month and requires Square's POS system. FaveCard is standalone (no POS needed), starts free, and uses wallet passes instead of requiring an app download. If you already use Square POS, their loyalty add-on integrates directly. If not, FaveCard is simpler and cheaper. More on small business loyalty.

Loyalty apps require customers to download something, and most won't — only 6% of app users are still active after 30 days. Wallet passes skip this entirely. One tap and the card is on their phone, alongside their bank cards. No download, no login. Wallet passes vs loyalty apps comparison.

Three things: (1) a Free plan ($0, no time limit) that most competitors don't offer; (2) Customer Messages through the wallet card, no phone numbers needed; (3) designed specifically for independent local businesses, not enterprise chains. We keep it simple on purpose.

You display a QR code at your counter (printed or on screen). When a new customer scans it, they get the option to add your loyalty card to their wallet. When a returning customer visits, your staff opens the FaveCard app, scans the pass on the customer's phone, and a stamp is added automatically.

Yes, a basic internet connection is needed to sync stamps. Mobile data (4G/5G) or Wi-Fi both work fine. The scan itself takes about 1 second.

Yes. Add unlimited employees to your account (free on all plans). Each staff member downloads the FaveCard app and logs in. They can all scan stamps independently.

Yes. Your loyalty card works across all your locations. Each location's staff uses the same FaveCard app, and customers collect stamps wherever they visit.

Download the QR code from your dashboard and print it (A5 or A6 size works well). Place it on the counter, by the till, or on a table tent. Some businesses also display it on a tablet or screen.

FaveCard collects the customer's name (if they provide it when adding the card), email address (masked on Free, visible on Pro), stamp count, and visit dates. We don't collect phone numbers, payment information, or location data.

Yes. FaveCard is fully GDPR compliant. Customer data is processed lawfully, stored securely, and can be deleted on request. We don't sell customer data to third parties. Read our privacy policy for full details.

Yes. Customers can request data deletion at any time. They can also simply remove the card from their wallet. Business owners can delete individual customer records from their dashboard.

Customer data is stored on Google Cloud (Firebase) infrastructure with encryption at rest and in transit. Servers are located in the EU and US. All data handling follows GDPR requirements.