What Free, Pro and Business include

Every new account starts with a free 30-day trial of the paid features. After that, what you keep depends on the plan you choose. You can compare plans in Billing.

The free trial

• It lasts 30 days from the day you sign up. The sidebar of the dashboard shows how many days are left.
• It includes Apple Wallet and Google Wallet cards, your logo and banner, employee accounts, and the Business tools listed below.
• It doesn’t include more than one active card, or adding stamps from the dashboard.
• Accounts that started before the 30-day trial keep the trial they started with: it ends when their 30th customer joins. See How many customers can join on the Free plan?

What Free includes

• One active loyalty card, with no limit on customers or stamps
• Cards that customers receive by email and open in a browser
• The FaveCard mobile app to scan cards, add stamps and mark rewards as used
• Your business page with your contact buttons, social links and custom links

What Pro includes

• Apple Wallet and Google Wallet passes for new customers
• Your logo and banner on the card
• Custom stamp icons
• One active stamp card, with no limit on customers
• Every customer’s first name, email, and birthday
• Adding stamps from the dashboard
• A cover photo on your business page

Some older accounts have several active cards on Pro too. Billing shows what your own plan includes.

Pro is a single-user plan: it covers you, the account owner. It doesn’t include employee accounts, though some Pro accounts have them (see How many users can I have?).

What needs the Business plan

• Several active stamp cards at once, for example one for each store
• Team accounts (employee logins), with unlimited employees
• Kiosk mode, where customers stamp themselves
• Campaigns
• Birthday automation
• Google review requests
• All survey responses with rating stats
• Extra signup form fields, such as phone number
• CSV customer export
• Content on your business page: menu, products, services, portfolio, updates and events

Google review requests are not part of Pro.

Your business page on each plan

• Every plan, including Free: your business page, contact buttons such as Call us, social links and custom links.
• Pro and Business: a cover photo.
• Business: content such as a menu, products, services, portfolio, updates and events.

The free trial includes all of these.

If a feature is locked

Open Billing to review your plan and compare what each plan includes. If you believe a feature should be available on your plan, contact support from the dashboard.