New: Free plan, $0, no time limit. No credit card needed.
FaveCard asks your customers for honest feedback at the right moment, right on their loyalty card. Never spam.
In short
FaveCard Surveys is a customer feedback tool for local businesses such as cafes, restaurants, salons and barbers. It asks your customers for honest feedback at well-chosen moments, right on the loyalty card they already keep on their phone, so requests never feel like spam. You can build your own survey: a star rating plus the follow-up questions you choose. Ratings, comments and trends are gathered in one dashboard, so you can spot what is working and fix a quiet problem early. Customers can even reply anonymously if you prefer, which often brings the most honest answers. It is a Pro feature, included from $19/month, with a free plan and a 30-day Pro trial on every new account.
Most unhappy customers never tell you. They just stop coming. At the counter, people smile and say everything was lovely, then quietly don't book again. By the time you notice the drop, the chance to put it right has gone.
See our guides on how to collect customer feedback and customer satisfaction surveys.
FaveCard asks for feedback at the right moment, right on the loyalty card your customer already has on their phone. You hear from people who would never speak up in person, so you can fix a problem early and keep a regular you were about to lose.
3 simple steps to start hearing your customers
Start with a star rating, then add the follow-up questions you care about. Keep it short, or ask a little more. It's your survey.
Feedback requests go out at smart, well-chosen moments in the customer's journey, so they feel timely and never like spam.
Ratings, comments and trends gather in your dashboard. See what people love, spot what's slipping, and act on it.
A simple feedback request, right on the card they already use
The survey appears on the loyalty card your customer opens to check stamps and rewards. No new app, no extra login, nothing to download.
It starts with a simple star rating, then the follow-up questions you chose. Most customers can answer in a few taps.
Requests arrive at well-chosen points in the journey, so feedback feels welcome and natural, never like a pushy blast.
FaveCard surveys vs the usual ways of asking for feedback
| Asking at the counter | A generic online form | FaveCard surveys | |
|---|---|---|---|
| Honest answers | Rare. People are polite to your face | Mixed. Hard to know who's replying | Higher. Easier to be candid on their own phone |
| Timing | Only while they're standing there | Whenever you remember to send it | At the right moment, automatically |
| Effort for you | You have to ask every single person | Build a form, then chase people to fill it | Set it once, FaveCard does the asking |
| Where it lives | Nowhere. It's gone once they leave | A separate link they rarely open | On the loyalty card they already use |
| Seeing trends | Impossible. It's all in your head | Manual. You sift the responses yourself | Ratings, comments and trends in one dashboard |
A few questions worth asking, by trade
Included with FaveCard Pro
$19/month
Every new account gets 30 days of Pro free. Surveys are a Pro feature.
See full pricing details and compare Free and Pro plans side by side.
Everything you need to know about FaveCard surveys
FaveCard asks for feedback at smart, well-chosen moments in the customer's journey, rather than blasting everyone at once. The request appears on the loyalty card they already keep on their phone, so it feels timely and natural, never like spam. There's no flood of messages and nothing extra for the customer to install.
Yes. You build your own survey. Start with a star rating, then add the follow-up questions that matter to your business. Keep it to a single tap or ask a little more, it's entirely up to you. You can adjust your questions whenever you like.
No. The survey appears on the loyalty card your customer already has on their phone, the same card they open to check stamps and rewards. There's no app to download, no account to create, and no separate link to hunt for.
You get to hear about it early, while you can still put it right. Instead of a quiet niggle that slowly turns a regular off, the feedback reaches you so you can reach out, fix the problem, and keep the customer. Surveys are about listening to everyone and acting on what you learn, not about hiding anything.
Everything gathers in one dashboard: star ratings, written comments, and trends over time. You can see at a glance what customers love, spot anything that's slipping, and decide what to act on first.
Surveys are a Pro feature, included from $19/month. The Free plan ($0, no time limit) still gives you a working digital loyalty card, and every new account gets 30 days of full Pro to try surveys and the rest of Pro before deciding.
Surveys are about private feedback you read in your own dashboard. Gathering public Google reviews is a separate FaveCard feature called Google Reviews, which asks every customer at the right moment. Different jobs, both on the loyalty card.
Build your survey, let FaveCard ask at the right moment, and read it all in one place.
