Customer surveys and feedback
What surveys are and where to see responses.
Surveys let you collect quick feedback from your loyalty customers with a short rating and comment.
How surveys work
A default survey is already active on your account, so you can start collecting feedback without any setup. Customers are asked at natural loyalty moments, such as their first stamp or after they redeem a reward. FaveCard limits how often each customer is asked, so people are not spammed.
Where to see responses
- Open the dashboard.
- Go to Engage → Surveys.
- See recent feedback on the Surveys page, or open a survey to view its full responses table and rating stats.
The full responses table and rating stats are part of the Business plan and the free trial. On Free and Pro you see a preview of three responses.
Editing a survey
You can pause, activate, or archive a survey. Survey questions cannot be edited after a survey is created. To change the questions, create a new survey and activate it. Creating your own surveys is part of the Business plan and the free trial; accounts opened before 13 May 2026 can create them on every plan.
More in Surveys
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