Can I send emails to my customers?

FaveCard sends a few emails to your customers for you, automatically. What it does not have yet is a place to write your own email and send it to your whole customer list, the way a newsletter tool works.

Emails FaveCard sends for you

These go out on their own, triggered by what the customer does:

• Their card: when someone signs up with their email address, they receive their loyalty card by email. This email goes out on every plan. You can change its headline and message on the card’s page, under Welcome email.
• Survey invitation: a few hours after a customer redeems a reward, an ask for quick feedback. It comes with every plan. Read Customer surveys and feedback.
• Google review request: a few hours after a customer redeems a reward, an ask to review you on Google. Set it up in Engage → Google reviews.
• Birthday email: birthday wishes arrive on the customer’s loyalty card. If you also want to send them by email, tick Also send an email in Engage → Birthdays.

Google review requests and birthday messages are part of the Business plan and the free trial. Their emails only go to customers who agreed to receive marketing email from you.

Campaigns do not arrive by email

A campaign reaches customers on the loyalty card itself. FaveCard updates the card in Apple Wallet or Google Wallet and sends a notification to that card, so the message shows up on the card, not in the inbox. Use campaigns for offers and announcements tied to the card.

If you want to write your own email

Export your customers and use your own email tool:

1. Open the dashboard and go to Customers.
2. Export the list as CSV. CSV export is part of the Business plan and the free trial.
3. Import the file into the email tool you already use.

The export includes a column showing which customers agreed to receive marketing email. Send only to those customers, and always give them a way to unsubscribe.