Add stamps to a customer card

Use the FaveCard mobile app to scan customer cards and award stamps. This works on every plan.

Steps

1. Open the FaveCard mobile app.
2. Sign in with your owner or employee account.
3. Tap Scan.
4. Scan the QR code on the customer’s card. The card can be in Apple Wallet, in Google Wallet, or open in a browser.
5. On the Customer card screen, choose how many stamps to add with − and +. You can add up to 5 at a time.
6. Tap Add stamp (or Add 2 stamps, and so on).

Scanning only opens the card. The stamp is added when you tap the button, without an extra confirmation, so check the number first. Stamps can’t be removed once added. See Can I remove a stamp?

Who can add stamps

• The owner, in the mobile app, on every plan.
• Employees, in the mobile app, with their own login. Employee accounts are part of the Business plan and the free trial.
• From the dashboard, the owner can open a customer in Customers and click Add Stamps. This needs Pro or Business. It isn’t included in the free trial.
• Customers themselves, with Kiosk mode in the mobile app. Kiosk mode is part of the Business plan and the free trial.

If scanning does not work

• Make sure the customer opened the correct loyalty card.
• Increase screen brightness on the customer’s phone.
• Check your internet connection.
• Try closing and reopening the mobile app.
• If the card can’t be scanned, tap Find a customer card… on the home screen and search by the customer’s first name or email.