Can I reset a customer's stamps or points?

No. Stamps can’t be reset, cleared or removed: not in the dashboard, not in the mobile app, and FaveCard support can’t reset them either. FaveCard loyalty cards collect stamps; there are no separate points to clear.

A loyalty card works like a paper stamp card: once a customer has a stamp, it is theirs.

You don’t need to reset a full card

• When you give a customer their reward, tap Mark as used in the mobile app. See Redeem a customer’s reward.
• When the card is full, the next stamp starts a new round automatically, at 1 stamp.
• Marking a reward as used doesn’t change the stamps, and you can keep adding stamps while a reward is waiting.

What you can do instead

• A stamp was added by mistake: leave it. The customer simply reaches the reward a little sooner. See Can I remove a stamp?
• Test or unwanted customers: remove them in Customers with Remove customer. This takes them off your active list and stops new stamps. It doesn’t reset their stamps, their history or your customer count. See Remove or restore a customer.
• You want different stamp or reward rules: create a new card and share it with new customers. Existing customers keep their current card.