Remove or restore a customer

Yes. As the business owner or an administrator, you can remove one or more customers from Customers in the FaveCard dashboard. This is available on every plan.

Removal takes the customer off your business’s active customer list and stops them collecting new stamps. You can restore them later.

What happens when you remove a customer?

• The customer moves to the Removed filter for your business. Their relationship with another business is unaffected.
• Their cards, existing stamps, earned rewards and history stay saved. Earned rewards can still be redeemed.
• Their card stays in their phone’s wallet and can still be opened in a browser. Removing or restoring the customer does not change the card’s appearance or send a removal notification.
• New stamps are refused until you restore the customer, including through self-service stamping or a kiosk.
• FaveCard skips removed customers when delivering campaigns and tries to cancel scheduled customer emails. A message already being sent may still arrive, and an earlier banner may remain on the card.

This is not permanent deletion of personal data. For a request to erase personal data, contact support from the dashboard. This action also does not delete an employee login or your business account.

Remove one or several customers

1. Open the dashboard and go to Customers.
2. Tick the box next to each customer you want to remove.
3. Choose Remove customer for one person or Remove selected for several. On a narrow screen, open Actions to find the option.
4. Check the selected person or total in the confirmation window, read what will happen, then choose Remove.

You can also open a customer’s profile, select the three-dot menu next to their name, and choose Remove customer.

Before confirming a group, check the selection count: changing a search can keep previously selected customers. If only some removals succeed, choose Retry remaining. Customers already removed stay removed; closing the window does not undo those successes.

Restore a customer

1. Go to Customers and change All customers to Removed in the customer filter.
2. Open the customer’s profile.
3. Choose Restore customer.

The customer returns to the active list with their existing cards, stamps, rewards and history. Restoring does not add a stamp; add it separately if due. Restore each customer individually.

After restoration, eligible campaigns can reach them again, including a campaign queued before removal. Their marketing consent is unchanged. Restoring a customer does not reactivate a retired card.

What happens when their card is scanned?

The QR code still identifies the card. Scanning alone does not add a stamp, and a removed customer cannot earn another stamp.

If the FaveCard mobile app shows Customer removed, staff can use Restore customer, then add the stamp separately. Older app versions may show an ordinary card screen and a general error when adding a stamp. In that case, restore the customer in the dashboard. Update the app when a version with the removal notice is available. Customer removal itself is done in the dashboard.

Can I remove test customers to start again?

Yes, to tidy your active customer list. Removal does not reset stamps, erase visit history, reset the issued-card count, or unlock reward settings on an existing card. For different stamp or reward rules, create a new card.

Removal is also not a permanent ban on signing up again. A new card for the same customer does not automatically restore their removed relationship with your business.