A customer did not receive a stamp

If a customer says they did not receive a stamp, check the basics first.

Checklist

1. Confirm you scanned the correct customer card.
2. Check that the mobile app showed a successful stamp confirmation.
3. Ask the customer to reopen Apple Wallet or Google Wallet.
4. Make sure both phones have internet access.
5. Open Customers in the dashboard and search for the customer.
6. Check whether the stamp activity appears in the customer profile.

Wallet refresh delay

Wallet cards can take a moment to refresh. If the stamp is visible in the dashboard but not on the phone, ask the customer to close and reopen the wallet app.

Still not solved

Contact support with the customer name or email, the card name, and the approximate time the stamp was added.