A customer installed the wrong card
What to do when a customer has an old or incorrect card.
If a customer has an old or incorrect card, send them the latest card link.
Steps
- Open Cards → Manage cards.
- Select the active card you want customers to use.
- Copy the latest share link or QR code.
- Ask the customer to install that card.
- Use the mobile app to scan the new card next time they visit.
Tip
If you changed your loyalty program, display only the latest QR code in-store to avoid customers installing an old card.
More in Customers and stamps
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