Share a card with customers

Share your signup link or QR code so new customers can join your loyalty program. Customers can use their card in a browser; Apple Wallet and Google Wallet delivery depends on your plan.

Steps

1. Open the dashboard.
2. Go to Cards → Manage cards.
3. Select the card you want to share.
4. Open the share option.
5. Copy the card link or download/show the QR code.
6. Share the link online or display the QR code in-store.

Best places to share the card

• Counter or checkout area
• Menu, receipt, table tent, or flyer
• Instagram bio or story
• Google Business Profile post
• Website or booking page

Check the email address at signup

Ask customers to double-check their email address before submitting the signup form, including the spelling and the part after @. They should use an inbox they can access. The card email is sent to the address entered at signup. If that address is wrong, the message will not reach their intended inbox.

If signup completed and the card was created, a typo in the email address does not remove the card or its stamps. You can still find the existing card in the FaveCard mobile app: tap Find a customer card…, search by the customer’s first name, select the customer, and open their card to give a stamp. You can also search by the email address actually entered at signup, even if it contains a typo. Searching for the correct email will not find a card saved under a different, mistyped address.

Tip

Ask customers to add the card before they leave the store. The first install is the hardest step; stamps keep them coming back.

A returning customer needs their existing card

The general share link opens signup, not a particular customer’s existing card. Ask returning customers to look for the email from hello@notify.favecard.co, displayed under your business name. The email follows your business’s default language in FaveCard. For a business using English, its subject is [card name] — Your card is ready. Tap View your card to open their existing card in a browser. If the email is missing, open the FaveCard mobile app, tap Find a customer card…, search by first name or signup email, select the customer, and open their existing card. You can give a stamp there. If Show customer their card is visible, use Show QR code so they can scan it and open their card in a browser. See Find an existing customer card without Apple or Google Wallet for the full steps.